Refund & Cancellation Policy

Translation, revision, subtitling and transcription projects

You can cancel free of charge at any time before work begins, for a full refund. Once work has started, you're charged for the portion completed plus a €15 administration fee; the remainder is refunded. Certified documents that have already been produced, certified, notarised or apostilled are non-refundable once completed, because they're made to your specification and can't be resold or reused for anyone else.

The 14-day amendment window

Separately from cancellation, every delivered order comes with 14 days from delivery to report an error or omission for a free correction. This covers mistakes in what we delivered — it doesn't cover new scope (more content than originally agreed, or a different document).

Interpreting bookings

Because an interpreter's day is reserved specifically for you, this service has its own notice-based schedule:

Notice before the booked date	Fee
More than 10 business days	Free cancellation
5–10 business days	25% of the booking fee
2–4 business days	50% of the booking fee
Within 48 hours, or no-show	100% of the booking fee

One free reschedule is available if requested more than 10 business days before the original date, subject to interpreter availability.

Your statutory right of withdrawal

As a consumer, you also have a 14-day right of withdrawal under Decree-Law 24/2014, separate from the policy above. This right doesn't apply once you've expressly asked us to begin work immediately and acknowledged, at checkout, that you lose it once work has started — or to certified documents and other work made to your specification once produced. Where it does apply, exercising it gives you a full refund for work not yet started.

Localization retainer (recurring billing)

You can cancel the monthly retainer at any time; cancellation takes effect at the end of the current billing month, and no partial-month refund is given for a month already in progress once work has begun on it.

How to request a refund or cancellation

Email support@naomitranslates.com with your order reference. We aim to confirm and, where due, process a refund within 5 business days.